Guest Machine · F&B Edition · What it does

Stop losing the guests you already won.

A restaurant's guest relationships leak in six specific places. This is the fix for each one, wired together into one system, then managed for you.

Message Gunnar, our AI assistant... if we're a fit, it books your free audit with our team.

Watch the 10-minute tour
6 modules, wired for you One CRM, one guest record Managed for you Fixed scope, published price
USD 500 a month. Setup waived.
Locked for the life of your account. It is a founding rate, not a discount off anything.
6 modules, one system
one guest record
🌐The selling sitelive
💬WhatsApp front desklive
🎫Wallet loyalty and couponslive
📅Bookings and remindersyour build
⭐Reviews and guest videoyour build
🔁Reactivation campaignsyour build
This is the architecture we build for you, wired to your guest record rather than bolted together from six separate tools. What we will and will not claim for it is written out below.
About 2 minutes. Uldis explains how it works.
Who it's for

Made for restaurants with guests worth keeping.

It works if

  • You run a restaurant, café or bar that takes bookings or walk-ins.
  • You have a guest list somewhere, in your point of sale or your bookings.
  • You want it built and managed for you, not another tool to learn.

Not for you if

  • You only need a website. The Money Maker Website is the right size.
  • You want a promise of more covers. We guarantee delivery, never revenue.
Why it matters

Every one of these costs you a guest you already paid to get.

Read them and count how many you recognise. Then notice that not one of them is a problem with your food.

They find you, read nothing, leave

Your site looks fine. It just never asks for anything. No capture, no proof, no reason to act tonight. So the visit ends exactly where it started, and you never even know it happened.

The 11pm question, answered at 2pm

Enquiries land after service, when nobody is holding the phone. By the time somebody replies the next afternoon, they have booked somewhere else. You never see the message that cost you the table.

First-timers never become second-timers

They came, they loved it, they left. Nobody knows who they were. The cheapest table in hospitality is a regular walking back in, and right now it's left entirely to luck.

No-shows, double bookings, a notebook

The notebook does not send reminders, and a table nobody reminded is a table you might be holding for no one. So you eat the cover... and the table you turned away to hold it.

3,000 happy guests. 40 reviews.

The happiest moment your guest has all week goes completely unasked. Meanwhile the one annoyed person writes four hundred words. Your rating gets built by the wrong sample.

A guest list that has never been messaged

It's sitting in your point of sale right now. Hundreds of people who already paid you. It has never been used. Not once. That's not a marketing problem, that's an unopened envelope.

Every one of these is fixable with software you already half own. The reason none of them is fixed is that nothing you own talks to anything else you own. The tools are commodity. The wiring is not... and the wiring is what we sell.

How it works

A free starter turns into a review that brings in the next stranger.

This is one continuous mechanism we wire for you, not four features sitting near each other. It is the single thing worth watching on a call, because it is the only part of this a restaurant cannot simply go and buy.

1
A first-time guest claims a free welcome item One tap from your site, a table QR, or the WhatsApp front desk. No app to install... it drops straight into the phone wallet they already use.
2
Claiming it enrols them on the cashback card automatically This is the handoff nobody wires up. Acquisition becomes retention in the same tap, without anyone on your team doing a thing.
3
The card knows their visit count and their birthday So about an hour after a visit, their card asks how it went. The rating stays private, and every guest gets the same review link on their card, happy or not.
4
Their review goes to the platform you choose, their video comes back to you Which is what convinces the next stranger to walk in and claim a free welcome item.
And then it starts again... on its own.

Every individual piece of that loop is commodity. Anyone can buy a coupon tool, a loyalty card, a review tool. The loop is the product.

Straight answer, before you ask it on a call. This loop is built for your restaurant, not handed to you off a shelf. Every step is configured against your menu, your covers and your quiet nights, which is why it is a real build and not a weekend install. The founding rate is what buys that level of attention, and there are only so many restaurants we can give it to at once.

See it work

The whole guest journey, filmed on our demo restaurant.

Seven short films, about ten minutes in all. Each one shows a real step on the real screens and a real phone: the website, the WhatsApp assistant, the wallet card, the counter and the owner's weekly report. Captions in English or Chinese.

The website

Order, book, the loyalty card and the current offers, all one tap from the top. The menu is a real page, and big groups get their own.

Captions

Fat Ninja Pizza is our demo restaurant. Everything shown works, and no real customers appear.

Three steps. You are only really needed for the first one.

You fill in one questionnaire

Menu with prices, brand assets, photos, hours, address, booking rules, FAQ answers, your existing customer list. That questionnaire is the spec. There is no second discovery phase.

Your time: about an hour

We build it and wire it

All six modules on one guest record, with two rounds of changes along the way. If you go quiet, we build anyway and ship version one rather than let it stall.

Your time: two review rounds

It runs, and we manage it

Live and monitored, with a monthly optimisation pass and a results report that shows you what the system actually did. Plus complimentary wallet credits worth 10% of the monthly fee.

Your time: read one report

Your side is one questionnaire. Everything else is ours.

You provide

All of it in one intake questionnaire. That questionnaire is the spec.

  • Menu with prices
  • Brand assets and photos
  • Opening hours, address and map link
  • Booking rules and capacity
  • Your answers to the questions guests actually ask
  • Your existing customer list, for the day-one blast
  • Access to your Google Business Profile

If you go quiet, we build anyway. We pull from your existing site or use stock, and ship version one. Nothing sits half-built waiting on an email. We would rather tell you that now than spring it on you halfway through the build.

We commit to

Written into the agreement, not just said on a call.

  • All six modules built, wired and live on one guest record
  • Live and monitored after that, with a care ticket queue
  • A monthly optimisation pass and a results report
  • Every off-menu request answered with a number before work starts

One thing we deliberately do not commit to: a human answering at 3am. The system is monitored and the tickets get worked, but detection is not the same as a person on call, and we would rather say that plainly than let you assume it. The full promise is a little further down.

Why trust us

The showroom is live and clickable.

Fat Ninja Pizza

The full site build in a complete restaurant brand: home, menu, events, private dining, about, contact, the welcome offer, the loyalty page and the legal pages. Click anything. Claim the welcome offer and watch it drop straight into your phone wallet.

It is a demonstration, not a case study. Fat Ninja Pizza is our own showroom build, so nothing you see there is a claim about anyone's revenue. The front desk and the guest loop run on it, so what you see is the system working, set up for a pizza place. Yours is configured to your menu, your offers and your rules.

Walk the showroom →

We will never promise you revenue. That is the point, not the small print.

Ask the next agency to put their revenue promise in the contract. Watch what happens.

What we refuse to promise

  • More revenue
  • More covers, more footfall
  • A review count or a star rating
  • Any number at all that depends on your food, your service or the weather

What we do promise

  • All six modules built, live and monitored
  • The messages sent, on the trigger, every time
  • The campaigns fired, on schedule
  • Every off-menu request answered with a number before work starts

We guarantee delivery, never outcome. We promise only what we actually control, and we put that in writing. Anyone promising you a revenue number is either guessing or selling... they cannot control your kitchen, your pricing or your Saturday. What we can control is whether the system exists, works and keeps running, and that is what you are buying. It is a hard line, not an opening position.

Read this part

What we will not claim.

Every number we put in front of you is one we measured ourselves. The site and the front desk run for paying clients today, and the wallet runs live in the showroom above... you can install a card from it in about thirty seconds. What we will not do is dress a demonstration up as a result. So here is exactly where that line sits, before you spend a single ringgit.

  • We can show you the build today. The Fat Ninja Pizza showroom is real and clickable, and it is a demonstration, not a case study. It is our own build, not a client's results. The front desk and the guest loop run on it, and for your restaurant every step is configured to your menu, your offers and your rules, during your build.
  • We can sell it honestly. The scope is fixed, the price is published and the fence is written. Be clear on what "built" means here: the site, the front desk and the wallet are running software. The bookings flow, the review flow and the day-one blast are configured against your restaurant during the build, which is the only way they are worth having. Publishing a finished review straight back onto your website automatically sits outside this scope.
  • We will not quote you a result we have not measured. You will never hear "restaurants like yours see X" from us, because a number we cannot show you the working for is worth nothing, and inventing one is how this industry earned its reputation. You get your own numbers monthly, with the method attached.

This is exactly why the price is what it is. USD 500 a month with setup waived is not a discount... it is an exchange. You get the rate locked for the life of your account, and we get a restaurant we can point to. That's the whole trade, and now you can see both halves of it.

What you get

Six modules. One leak each. One guest record underneath all of them.

A selling site, not a brochure

The standard restaurant page set, built in your brand: home, menu, offers, events, about, private dining, contact, welcome, plus the legal pages and a branded 404. Mobile-verified, meta set on every page, footer year that updates itself.

Plugs leak 1

WhatsApp AI front desk

One hardened bot that answers at 11pm the way you would at 11am. Red-teamed before it ever talks to a guest, and you keep its knowledge current yourself from a Google Sheet. Ships in suggest mode, moves to autopilot after a clean review window.

Plugs leak 2

Wallet loyalty and coupons

One welcome coupon and one cashback card, linked, with the auto-enrol bridge configured. Install links branded to your own domain, never a raw shortlink that looks like spam.

Plugs leak 3

Bookings that land in one place

Booking capture straight into the guest record, a confirmation and reminder sequence, and a no-show follow-up. The notebook retires.

Plugs leak 4

Reviews and guest video

A compliant review-request flow triggered after the visit, plus a proof section on your site that we build; putting a review into it is a content update. Guest video is curated by hand, not automatic. Your happiest guests finally get asked.

Plugs leak 5

Reactivation

We open the envelope. A day-one blast to your existing list the moment you go live, plus two campaign templates you can re-fire yourself whenever a Tuesday looks quiet. The blast covers your first 2,000 contacts, and if your list is bigger than that we quote the rest before we send it.

Plugs leak 6

Underneath all six: one CRM, one contact record, one tag taxonomy, one reporting surface. That is the difference between a system and a subscription pile.

What it costs

USD 500 a month. Setup waived. That's the price.

You should not have to book a call to find out what something costs. And this is not a discount off a bigger number... read the next line carefully, because it's the honest reason the price is what it is.

This is for restaurants losing guests after the first visit. We help you bring them back using one guest system (site, front desk, wallet card, bookings, reviews and win-backs, wired together)... without replacing your point of sale or leaving the delivery apps.

Investment
USD 500 a month. Setup waived. Your rate is locked for the life of the account.
Value
For that, you get all six modules on one guest record, managed for you, with a monthly results report.
Works best if
You send back the questionnaire and your guest list, and you're happy to do a case study once it's running.
Founding seat
The whole system, managed
USD500/ month
Setup waived. Your rate is locked for the life of your account.

This is a founding rate, and it is not money off. It is an exchange. What you give back is a written case study and a short video testimonial once the system is running and we can both see what it did.

  • All six modules, wired to one CRM
  • 2 revision rounds during the build
  • Monthly optimisation pass and results report
  • Wallet credits worth 10% of the monthly fee
  • Everything on the included list below
  • Your rate never increases, for the life of the account
Message Gunnar →

Message Gunnar, our AI assistant... if we're a fit, it books your free audit with our team.

How many of these we can run at once. Three to five concurrent builds is the ceiling, and that number describes a delivery line running at full stretch. We hold it deliberately below that, because a six-module build gets a senior pair of hands on it or it does not get built here at all. That is a limit on how much we can build well. It is not a queue, and nobody is racing you for a slot.

Prepay, month to month after that. No post-delivery invoicing, no payment plans.
Every price on this page is in USD, including the not-included list further down. Malaysian clients can be invoiced in MYR at the prevailing rate. Prices exclude any applicable taxes. Every figure here is also on our pricing page.

What's in, what's out, and what the out costs.

Most agencies keep this vague on purpose, then bill you for the gap. We publish it, because a scope you can read is the only way your decision is a simple yes or no.

Included, at the published price

No asterisks. This is the whole thing.

  • The site. Home, menu, offers, events, about, private dining, contact, welcome, plus privacy, terms, cookie and a branded 404. Built in your brand with your photos, or ones we source.
  • WhatsApp AI front desk. One hardened bot, red-teamed before launch, knowledge base kept current by you from a Google Sheet.
  • Wallet programme. One welcome coupon and one cashback card, linked, auto-enrol bridge configured, install links on your own domain.
  • Bookings. Capture into the guest record, confirmation and reminder sequence, no-show follow-up.
  • Reviews and guest video. Compliant post-visit request flow, plus the proof section on your site. The request flow is built during your project. Publishing a finished review straight back onto the page automatically sits outside this scope. Guest video is curated by hand.
  • Reactivation. The day-one blast at go-live, plus two campaign templates you can re-fire yourself. The blast covers your first 2,000 contacts; past that, message credits run through your wallet at the rates shown in your dashboard, and you see and approve the total before we send, never after.
  • The wiring. All six on one CRM, one contact record, one tag taxonomy, one reporting surface.
  • Layout checked at 390, 768 and 1440 before it ships. Search meta set on every page. Footer year updates itself.
  • 2 revision rounds during the build.
  • Every month: an optimisation pass and a results report.
  • Small content updates after go-live. New opening hours, a price change, a dish on your menu: send us a message and we do it.
  • Included credits: 10% of the monthly fee, loaded as complimentary wallet credits. No rollover.
What a revision round means, word for word: 2 rounds of revisions means 2 opportunities to request changes. All changes requested in one round count as one revision round, regardless of how many changes. A 3rd round is USD 200.

Not included, and what each one costs

So that "can you also..." has an answer that is neither no nor free labour.

Extra page beyond the standard setUSD 250 per page
3rd revision round and beyondUSD 200 per round
Copywriting from scratch, beyond polishing what you haveUSD 400
Logo or full rebrandQuoted separately
Professional photography or videoReferred or quoted
Point-of-sale integration beyond the supported adaptersQuoted
Online ordering or e-commerceQuoted
Extra bots: voice, outbound, or a second worker botQuoted
Any bespoke coded sectionQuoted as a separate bespoke build
Search campaigns, ads, ranking workSeparate service
Bigger changes after go-live: a new section, a new layout, a redesignQuoted first
Configured, not bespoke: this is built around your restaurant... your menu, your brand, your voice, your booking rules, your answers. What it is not is bespoke engineering. The moment something needs new code written from scratch, it stops being this product and becomes a separate bespoke build, quoted in writing against your problem rather than priced from this page, before anyone starts.

Why we hold the line this hard: the fence is what keeps this a product instead of a project, and the build short instead of endless. Every agency that quietly says yes to everything ends up slow, expensive and resentful... and you are the one who pays for that, in weeks you did not plan for. We would rather just hand you a number.

Questions

The questions that actually come up.

Is this built bespoke for my restaurant?

It is configured to your restaurant: your menu, your brand, your voice, your booking rules, your answers. What it is not is bespoke engineering. Anything that needs new code written from scratch sits outside this product and becomes a separate bespoke build, priced against your problem instead of from this page. That single distinction is what keeps the scope and the price fixed.

Wouldn't it be cheaper to buy only the pieces I need?

For one or two modules, yes, and we will happily sell you one or two. Each has its own published price on our pricing page. For the whole set, no: the Edition is priced as one system, and it carries the wiring between the six and the monthly optimisation pass, which buying singly does not.

What happens when I ask for something that isn't on the list?

You get a number, not a shrug and not free labour. Every off-menu item is priced above, in USD: an extra page is USD 250, a third revision round is USD 200, copywriting from scratch is USD 400. Small content updates after go-live (new opening hours, a price change, a dish on your menu) are included: send us a message and we do it. Anything larger gets quoted before it starts. That is what keeps the price and the timeline honest, for both of us.

How much of my time does this actually take?

One questionnaire, about an hour, and two review rounds. That questionnaire is the spec. After that we build, you approve, it runs. If setup needed your evenings, nobody would ever finish it... which is precisely why so many restaurant systems sit half-configured.

What if I go quiet during the build?

We build anyway. If you stop replying we pull from your existing site or use stock and ship version one, then you refine it in your revision rounds. Nothing sits half-finished waiting on an email. We tell you this up front rather than springing it on you later.

Do I have to replace my point of sale or leave the delivery apps?

No. We build around what you already run. The platforms keep doing the one thing they are genuinely good at, which is putting you in front of new faces. The system makes sure the second visit, and every visit after it, belongs to you instead of to them.

What do you actually guarantee?

Delivery, never outcome. We promise what we control: the systems built, live and monitored, the messages sent, the campaigns fired. We do not promise revenue, footfall or a review count. Anyone who does promise you those is either guessing or selling. It is a hard line, not an opening position.

What happens next

One message, and you'll know if this fits.

  • Want it? Message Gunnar, our AI assistant... if we're a fit, it books your free audit with our team.
  • Not ready to talk? Walk the showroom. It answers most of it.
  • Not for you? We'll say so.

In the audit we walk your guest journey as it works today, point at where the leaks are costing you, and show you the system set up for a restaurant like yours.

Message Gunnar →

USD 500 a month. Setup waived. That's the price.

Ask about the Guest Machine · F&B Edition