Privacy Policy

Who we are

Systems Ninjas is a brand of Systems R Sdn Bhd, a company registered in Malaysia. In this policy, "we", "us" and "our" refer to Systems Ninjas. We respect your privacy and we are committed to protecting the personal data you share with us.

This policy explains what personal data we collect through our website, how and why we use it, who we share it with, and the rights you have over it. It applies to visitors to our website and to people who contact us or book a call with us. It does not cover any third-party websites we may link to, which have their own privacy policies.

What we collect

We collect two kinds of information.

Information you give us

When you fill in our contact or booking form, or otherwise get in touch, we collect the details you choose to provide. This typically includes your name, email address, phone number, and the contents of your message or enquiry.

Information collected automatically

When you visit our website, we collect basic usage and analytics data such as your approximate location, device and browser type, the pages you view, and how you arrived at and move through the site. We collect some of this through cookies and similar technologies. See the cookies note below.

How and why we use your data

We use the information we collect to:

• respond to your enquiries and provide the information you ask for;
• schedule, confirm and run calls and meetings with you;
• understand how our website is used so we can improve it.

Our lawful basis for processing your personal data is your consent, which you give when you submit our form or otherwise choose to share your data with us. You can withdraw that consent at any time. See your rights below.

Who we share it with

We do not sell your personal data, and we never share it for anyone else's marketing.

We do share it, only as far as needed, with the trusted service providers that run parts of our operation on our behalf. These include the providers that handle our scheduling and bookings, our communications and messaging, and our website analytics. These providers may only process your data on our instructions and for the purposes set out in this policy.

We may also disclose your data where we are required to do so by law, or to protect our rights, safety, or property.

International transfers

Some of our service providers operate outside Malaysia, so your personal data may be processed in other countries. Wherever your data is processed, we take reasonable steps to ensure it is handled in line with this policy and given an appropriate level of protection.

How long we keep it

We keep your personal data only for as long as we need it for the purposes described above, or for as long as the law requires. When we no longer need it, we delete it or anonymise it.

How we protect it

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, and disclosure. No method of transmission or storage is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.

Your rights under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• access the personal data we hold about you;
• correct any data that is inaccurate, incomplete, or out of date;
• withdraw your consent to our use of your data, and limit how we process it.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before we act on a request. Withdrawing your consent will not affect any processing we carried out before you withdrew it, and in some cases it may mean we can no longer provide what you asked for.

Cookies

We use cookies and similar technologies to make the website work and to understand how it is used. Most browsers let you control or block cookies through their settings. If you block them, some parts of the site may not work as intended.

Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact us

For any question about this policy, or to make a data access, correction, or consent request, contact us at [email protected].

Systems Ninjas is a brand of Systems R Sdn Bhd, registered in Malaysia.